Planning your Visit to Refuge

General Information

What do I need to know?

You must be 18 years or older to visit Chill Out Spa.
Chill Out Spa is open rain or shine, Monday through Thursday from 9 am to 10 pm and Friday through Sunday from 8 am to 10 pm. Our last check-in is at 8:30 pm daily.
Swimsuits are required. Sandals are recommended.
Admission is by reservation only and can be booked through our online reservation system or by contacting the Chill Out Spa front desk at chilloutspamassage@gmail.com.
Same-day reservations are accepted by availability through our online reservation system, which is updated in real time.
Guest check-in for admission is at the appointment start time. We do allow a 30-minute grace period for late arrival.
Chill Out Spa is a silent facility. This is politely and discreetly enforced by the Chill Out Spa team.
Our staff members are essential in creating a relaxing experience for all guests. If you are approached about our silence policy, please know that it is part of our dedication to providing a serene atmosphere for all guests. We ask that you be kind and understanding with our staff as they gently enforce this policy.
Cell phones and other electronic devices are not a part of the Chill Out Spa experience and are not permitted.
With the exception of water, food and beverages are not allowed inside Chill Out Spa.
Reusable water bottles, sandals, and sunscreen are recommended.
Guests do not have in-and-out privileges. Once you check in, you must remain in Chill Out Spa for the duration of your stay.
Our address is 60 Do Ba - My An - Ngu Hanh Son - Da Nang.

How do I book an appointment online?

Learn How To Book Your Getaway

Below are step-by-step instructions:

Access the Booking System:

Navigate to our online booking system.

Click "Sign In" on the navigation bar, and select "Create a New Account".

Fill out the necessary fields, then click "Create an Account".

Booking Process:

Once signed in, choose to book for "Just Me" or "2-6 Guests".

For Individual Bookings:

Select either "Admission for Spa" or the "Massage & Admission" package.
A calendar with available dates (highlighted in green) will appear; greyed-out dates are fully booked.
Pick a date, then choose your preferred time slot from the available options on the right.

Click "Book Reservation".

For Group Bookings (2-6 Guests):
Specify the number of guests (up to 6).
Each guest's details can be added in separate tabs. Please enter first name, last name, and email.
Click save after entering each guest's information.
Select either "Admission for Spa" or the "Massage & Admission" package.
A calendar with available dates (highlighted in green) will appear; greyed-out dates are fully booked.
Pick a date, then choose your preferred time slot from the available options on the right.
Click "Book Reservation".

Confirmation:

A confirmation screen will display. Please read the information in the check-box paragraph, as it contains important details regarding your service.
Check the box, then click "Confirm Booking" to complete your reservation.
A confirmation email will be sent to you shortly.

We look forward to your visit!

How do I get to Chill Out Spa?

Our address is 60 Do Ba - My An - Ngu Hanh Son - Da Nang. Chill Out Spa is located in the My An area of Ngu Hanh Son District, making it convenient to reach.

What should I bring?

Swimsuits are required. Reusable water bottles, sandals, and sunscreen are recommended and available for purchase. We provide a secure locker, towels, and a day-use robe rental to all guests. Please see our services section for merchandise pricing.

How old do you need to be to visit Chill Out Spa?

You must be 18 years or older to visit the spa.

Can I visit Chill Out Spa in the rain?

Chill Out Spa is open year-round, in all seasons, rain or shine. The pools may close in the case of thunderstorms or heavy wind.

Is overnight lodging available?

Chill Out Spa does not have guest rooms or lodging on site.

Can I eat during my visit?

With the exception of water, food and beverages are not allowed inside Chill Out Spa. We recommend eating before or after your visit, as guests do not have in-and-out privileges. Once you check in, you are expected to remain inside Chill Out Spa for the duration of your stay.

Can I use Chill Out Spa if I am pregnant?

Please consult your doctor. At this time, we do not offer prenatal massages.

Can I bring pets into Chill Out Spa?

Pets are not allowed in Chill Out Spa. Please do not leave them in the car, as the weather in Da Nang can change quickly and may become unsafe for your pet.

Are the pools natural hot springs? How are they treated?

The pools at Chill Out Spa are man-made and not natural hot springs. The water in our thermal pools is treated through a three-step system using advanced UV light technology and sand filtration. This system allows for minimal chlorine use.

What are the best times to visit Chill Out Spa?

The most popular times to visit Chill Out Spa are on weekends, holidays, and during the summer season. Slower periods usually include most weekdays and weekend evenings.

How long do people usually spend at Chill Out Spa?

We recommend spending 2–3 hours at Chill Out Spa. A single thermal cycle takes about 15–30 minutes, and most guests usually do two or three cycles with a hot tub soak or massage in between.

How do I use gift cards and discount codes for payment?

Payment Method:

- Gift cards, eGifts, and gift certificates can be used for payment during the check-in process upon arrival.

At Check-In:

- Please have your physical gift card, gift certificate, or eGift code ready upon arrival for a smoother check-in process.

What payment types are accepted?

We accept all major credit cards, Apple Pay, Google Pay, and Chill Out Spa gift cards or cash as payment.

How do I book a massage?

Massages can be booked online or by emailing chilloutspamassage@gmail.com. All reservations must be secured with a valid credit card. Please have payment ready when booking. We recommend booking your massage at least two weeks in advance.

To request a male or female therapist and check availability, please email our concierge team at chilloutspamassage@gmail.com.

Please note: Massage is currently unavailable for expecting mothers.

What if I need to cancel or reschedule my massage?

We require at least 24 hours’ advance notice to cancel a massage appointment for a full refund. Cancellations made within 24 hours of the massage reservation will result in forfeiture of the full booking value. If you reschedule your massage within 24 hours of your appointment, a rebooking fee will apply.

Massage Questions

When should I arrive for my massage?

For your massage reservation, please arrive 20 minutes prior to your appointment time to begin the check-in process.

If you have a 10:00 am booking Monday through Friday or a 9:00 am booking on Saturday and Sunday, please note that these are our first available times of the day. While we do allow guests with massage reservations into Chill Out Spa 20 minutes early to get ready, the relaxation areas do not open until our usual opening time mentioned above. However, they will be available for your enjoyment and continued relaxation after your massage.

*If you are running late, unfortunately we will not be able to move your appointment without penalty or reduced time.

Is gratuity included?

For your convenience, an additional 20% gratuity will be added to your massage. Adjustments can be made by speaking to our concierge team during or after your visit.

How early should I arrive for my massage or advanced facial appointment?

Please arrive one hour before your scheduled appointment. During this extra hour of relaxation, guests are encouraged to explore our thermal cycle and relaxation areas.

See what guests are saying

“A perfect 10 for both quality and service. The reception staff are friendly, and the facilities are especially modern and new. Located on a corner with two frontages, so parking is very convenient. You should definitely visit this spa in Da Nang.”

Do Hana

“I just had the most fantastic time at Chill Out Spa! The place was peaceful and roomy, and the staff were super friendly and professional. After the treatment, I felt comfortable and relaxed, like floating in the air. I have to say, the massage at Chill Out Spa was an incredible experience.”

Mary Katherine

“I came here on a friend’s recommendation with a group of four. The salt stone sauna room was spacious and comfortable. The staff provided excellent service, were cheerful to talk to, and had highly skilled techniques. Overall, the price was well worth the quality. I’ll definitely come back.”

Nhat Anh Tran

Awards